PMA Standards Office
For program inquiries, application questions, eligibility clarification, or continuing standing support.
Email — Primary Contact
pma@aurumshield.vipAll program inquiries, application support, eligibility questions, and general correspondence. This is the fastest way to reach the Standards Office.
Response Time
2–3 days
Business days, standard inquiries
PVN LLC — Program governance and standards administration
What are you contacting about?
Directing your inquiry to the right category helps us respond faster and more accurately.
Eligibility & Pre-Screen
Questions about whether you meet the baseline requirements for charter candidacy.
Review eligibility criteria or complete the self-assessment before contacting.
Application & Documents
Questions about application status, required documentation, or upload issues.
Include your application reference if you have one.
Character Review & Compliance
Questions about the Character and Fitness review process, disclosure requirements, or Standards Committee decisions.
All disclosures are handled confidentially under the PMA Standards Office.
Curriculum & Training
Questions about domain access, competency checks, module content, or training portal issues.
Include your candidate ID and the specific domain or module.
Continuing Standing & Renewal
Questions about CE credits, attestation deadlines, renewal fees, or standing status changes.
Your credential ID and renewal cycle dates will help expedite the response.
Enforcement & Appeals
Questions about standing suspension, revocation, enforcement actions, or the reinstatement petition process.
Formal appeals must be submitted via the process outlined in your notification.